Take the Quiz
Do you ever wonder who the people are behind Xero Shoes’ Customer Happiness Team?
Whether you need help picking your favourite Xero Shoe to buy, or you’re looking for your order, our Customer Happiness Team is the front line between our customers and the rest of our team.
We have team members that have been here for more than 4 years! They have extensive knowledge about each of our shoes, not only from talking with thousands of Xero customers but because they’re regularly talking with the product designers and of course, wearing the shoes in their daily life.
Most importantly, Xero Shoes Customer Happiness Team does everything with a smile on their face. Their goal is to be as helpful as they can to help you find your new favourite Xero shoe.
To get to know the team better, we asked them a few questions…
What’s the most popular question you get asked by our Xero Shoes customers?
“Customers often want to know if these shoes can really help their feet feel better.”
– Kelly
“I find customers often ask about women’s to men’s sizing conversions!”
– Leevi
“Are you the guy from the commercial?!”
– Ross
“Recently, customers have asked what shoes are best for Pickleball?”
– Savannah
“Do you actually wear these shoes?”
– Amber
“How do I exchange the shoes? Because it takes about 3 seconds to reply and it makes me feel productive :)”
– Jan
“The most common question is probably how fast can I get my shoes!”
– Caitlin
“They ask what style would be best for what activity. We have a ton of styles and some may be better for certain activities, compared to others. I enjoy helping people get that figured out!”
– Garrett
What’s your favourite Xero shoe and why?
“I’m really digging the Ashland, they are like slippers on my feet!”
– Ariel
“The HFS by far, because it’s the most comfortable in my opinion. Flexible, thin, and fits like a sock.”
– Kylee
“The Speed Force and HFS! They’re both incredibly lightweight and if I am looking for a closer to the ground feel, the Speed Force is my go-to.”
– Garrett
“I love the Zelen because its biodegradable, light weight, breathable, and my new favourite workout shoe.”
– Leevi
“The HFS! It’s easily the most comfortable shoe I’ve ever had.”
– Caitlin
“The Denver, I dig its style and warmth in the winter.”
– Ross
“I have many favourites but I will always default to my well-worn and loved Hana shoes!”
– Kelly
“HFS, no question. The best shoe I have ever owned. It made me rediscover running.”
– Jan
What do you do outside of work? Share some of your favourite hobbies or activities!
“I like to do all sorts of things, hang out with my dogs, family, love eating food, and watching scary movies.”
– Ariel
“Outside of work, I love to spend time hiking, travelling, doing Yoga, or reading!”
– Caitlin
“Outside of work, I like to go on outdoor adventures, take a scenic drives, do anything water-related, and most of all, spend time with the people I love. When you have the right people, doing nothing can be everything. :)”
– Leevi
“Gyming, hiking, taking day trips and spending time with loved ones.”
– Savannah
“When I am not working, I enjoy the normal things in life with my boyfriend and fur babies (two Boston Terriers, Bruno who is 12, and Moxley who is 2). We spend time in the outdoors, cooking/baking, painting, listening to music, watching professional wrestling, watching movies (mostly ones from the 80s and 90s), watching drag/professional car racing, road trips, etc.”
–Amber
“Fly-fishing, camping, and Krav Maga.”
– Ross
“Hiking, dog sledging, lifting weight, reading books, and an occasional beer at a brewery with my dogs.”
– Kylee
“I go to a lot of concerts, play music and disc golf, plus go hiking and see new places!”
– Garrett
“When I’m not at work, I love spending time with my husband and family. I also love to bake!”
– Kelly
“I love to get out climbing, mountain biking, running, XC skiing. I enjoy meditation and a good cup of coffee.”
– Jan
Are any surprising or fun customer service stories?
“I did have one customer ask me for the office address to send flowers as a thank you for helping them. Definitely wasn’t expecting that!”
– Caitlin
“It’s always very satisfying to hear from an apprehensive customer who took a chance with a pair of Xero Shoes and found that they were amazingly life-changing! I’ve heard from many customers in this situation that they have their mobility back because of their Xero shoes and are ‘customers for life’!”
– Kelly
